Terms of Service
Made to Order
In the effort of maintaining our brand values of sustainability, our product are produced in limited quantities and is available by pre-order only. Please allow 2-3 weeks for item to be shipped.
Shipping and Processing
Domestic
You will receive an e-mail containing your tracking number once your package has been shipped. kindly note that delivery to alaska, hawaii, and some rural destinations may take up to 7 business days from the time of dispatch. Complimentary shipping within the US. Please allow 3-6 working days for item to be delivered.
International
You will receive an e-mailed containing your tracking number once your package has been shipped. If you are located in china or hong kong, your order will be shipped via SF express. If you are located in any other country, your order will be shipped via DHL express.
For expedited shipping please contact us at: sales@mikhelalexander.com
Return and Refund Policy
The Policy concerns orders made through mikhelalexander.com (the “Site”). Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products.
If you are not satisfied with your order you can return your product provided that the below criteria is met:
the products have not been used, worn, washed, modified or damaged by you
the identification tag is still attached to the products with the disposable seal;
the products are returned in their original packaging; unless provided by applicable law, the returned items must be shipped back or returned to our store within the following timeframes:
fourteen (14) calendar days from receipt for all non-damaged products
thirty (30) calendar days from receipt for all faulty/damaged products Please note that, unless they are faulty, certain products cannot be returned:
sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
products which are made to your specifications or clearly personalized; or
products which have become inseparably mixed with other items after delivery. For returns please email Sales@mikhelalexander.com with:
1 Your order number,
2 The item(s) you wish to return and the reason.
Packaging
To reduce waste, we pack our objects in reusable fabric bags made from up-cycled men’s haberdashery. Jewelry and other small items are rapped in recycled paper monogram tissue paper, then placed in a hard box for shipping. Each object is numbered for authenticity.